If you are not satisfied with the legal form or document you purchased, please let us know within three (3) days of the date of purchase, and we will promptly refund your money, no ifs, ands, or buts.
Please Note: The legal forms and documents offered from our sites are intended to be prepared and filed in the near future, within thirty (30) days. Changes in laws and document guidelines can make older documents obsolete or unacceptable for courts. These types of changes can be adopted by courts at any time. Therefore, your form or document must be filed within thirty (30) days from the date of purchase/delivery. If for any reason your purchased/prepared forms are rejected and you did not file your documents within this time frame, there will be no refunds.
If your legal forms are rejected by a court for any reason, we will try and fix the problem or grant you a full refund, provided you have filed within 30 days of purchase.
Our guarantee is subject to our Terms and Conditions Statement and Disclaimer Policy.
Satisfaction Guarantee: Legal Services Purchased by Attorneys Listed on this Web Site.
If you’re not satisfied with the legal service you purchased from an attorney, we will fix the problem.
We stand behind our services and expect our clients to be 100% satisfied with their experience. If you are unhappy with the service you purchased, we’ll make it right. We will help you switch lawyers or services to make sure you get the legal help you need, at no cost to you. If you don’t want to continue to solve your issue through Avvo Legal Services, we will fully refund your purchase.
What if I don’t get the results I expect?
We guarantee the services listed on our website, but we can’t guarantee any specific outcome. Every legal case is unique. The success of your case depends on many different factors.
How do I request a refund or file a complaint?
To file a complaint or seek a refund, contact our customer support team by email or phone. You must file your complaint within 90 days of your purchase. Depending on your situation, documentation may be needed. Your customer support representative will work with you to fix the situation to your satisfaction.